Due to the disruption caused to the supply chain by the Covid-19 Pandemic, there are significant lead times on certain products. In particular, concrete fencing products, garden buildings including sheds, and certain timber products. Delivery on some items is up to 6 weeks. Please check with us before placing your order if your project is time-sensitive so that we can advise up to date lead times. There is a certain amount of information on the product pages, and your confirmation email will indicate your likely lead time once you have placed your order. Items that are in stock are generally being delivered within the normal 5-10 days.
This award recognises our outstanding approach to customer service when it comes to selling treated timber. As well as having a class-leading treatment operation, it recognises the high levels of customer service we offer. The support and advice we give our customers and the quality and clarity of the information we provide were keys to the award. The judges described the quality of our website as a major factor in Walford Timber being picked as the overall winner of the award.
Owner George Smith said “We work hard to provide our customers with outstanding service and support. We’ve always gone the extra mile in our manufacturing process and it’s great to be recognised as backing this up with our customer service. This award shows that our customers have noticed.”
We have long been pioneers in the timber industry. Our processes have been adopted industry-wide. As well as winning the Treated Wood Trader of the Year award we were also finalists in the Treated Wood Quality Excellence Award. An award recognising consistent quality excellence through our robust processes.
These awards are to recognise the best businesses within the timber treatment sector in the whole of the UK. George said “the team work so hard to look after our customers, it’s great that their hard work has been recognised.”