Returns Policy
Please find our returns policy below:
RETURNS
1. Goods returned due to miscalculation of quantities or change of mind will not be accepted back unless by special arrangement with Walford Timber Limited and will be subject to a charge of 20% of the value of the goods, plus all collection and delivery costs. Walford Timber Limited accepts no responsibility for the calculation of quantities as these must be checked by the customer.
2. Any damaged goods must be reported within 14 days of delivery or collection. Goods rejected due to defects caused by climatic conditions must also be reported within 14 days of delivery or collection. Treated timber cannot be rejected because of colour, as the sole purpose of the treatment is to preserve and not to decorate.
3. Walford Timber Limited is only responsible for the replacement or refunding of any faulty materials supplied by Walford Timber Limited as reported above and is not responsible for any ancillary costs such as labour, re-decoration, removal, re-fitting, travelling, haulage etc or material sourced from another supplier.
ONLINE AND DISTANCE SELLING
1. You will be responsible for the cost of returning any cancelled orders, unless they are rejected due to defects or quality issues in which case points 2. and 3. of the“RETURNS” section above will apply. We will discuss with you the most cost effective method of return at the time for any orders cancelled without reason, or returned for any reason other than defects or quality. Once the goods have been returned, they will be inspected to ensure they are still in the same condition that they were supplied in. Upon satisfactory inspection your refund will be issued to the original card or payment method, minus any return costs if these have not already been paid by the customer.